Customer Help Desk


At OWL we are committed to providing our customers the highest standards of service.  To make sure we answer enquiries quickly and in rotation we've constructed a Help Desk to manage the process.

The Help Desk has a ticketing system to log and assign your enquiry, but it also has an FAQ section which may well provide the information you need in an instant.  Please use the HELP DESK FAQS search feature to see if you can find the information you require.

Our help desk can be found at the following link:

Please note that our offices are open Monday - Friday 08:30 - 17:00. Tickets submitted outside of these hours may be required to wait for the next business day to be responded to; with the sole exception of emergency heating control issues which an on-call member of staff will respond to.


Alternatively, for installation or re-installation information, you can consult the manual for the product you have purchased at our documentation site at the following link: